Mostly remote (occasional office days) · Full-time · Morning or evening shift

About Lisni
Lisni is a smart outsourcing partner for customer communication. We handle calls and WhatsApp on behalf of businesses across Sales, Customer Service, Digital Marketing, and Administration — so our clients get their time and focus back. We work through flexible remote teams, with clear standards and measurable results.

About the Role
As a CX & Lead Generation Agent, you are the voice of Lisni's clients. You answer their calls and WhatsApp messages, give every customer a professional and helpful experience, and turn interest into qualified leads. You capture and follow up on every opportunity, and keep the CRM clean so nothing slips through. This is the frontline role that keeps our clients' customers happy and their pipeline full.

Key Responsibilities

• Answer inbound calls and WhatsApp messages for assigned clients — professionally and on-brand for each one.
• Handle inquiries, take orders and bookings, and resolve issues with a customer-first attitude.
• Identify and qualify leads: spot interested customers, capture their details, and understand their needs.
• Follow up with leads and customers to move them forward and build loyalty.
• Enter and update all customer and lead data in the CRM; log every interaction.
• Follow approved scripts and each client's guidelines.
• Meet daily and weekly targets for response time, calls handled, and leads captured.
• Submit daily activity and performance updates.

Requirements

• Excellent communication and phone manner — clear, persuasive, and empathetic.
• A genuine customer-first mindset; patient and calm.
• Comfortable with computers and CRM tools; quick to learn.
• Fluent Arabic; English and/or Hebrew are an advantage.
• A reliable computer, stable internet, and a quiet workspace.
• Primarily remote, with occasional in-office days (about once or twice a week) once our office opens — cadence and start date negotiable.
• Previous experience in customer service, sales, or telemarketing is a plus — but attitude and willingness to learn matter most.

What We Offer

• 100% remote-first work with morning or evening shifts.
• Hands-on training in customer experience, lead generation, and CRM tools.
• Clear targets and a team that supports you.
• A real path to grow into senior CX, sales, or team-lead roles.

How to Apply
Apply through the Lisni careers page (lisni.net/lisni-careers) or reply to this posting with your CV — and tell us which shift you're applying for.

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